Privacy Statement

General

The website www.theclimatefactory.be is operated by The Climate Factory bvba. Contact details can be found at www.theclimatefactory.be. The Climate Factory is a trademark of The Climate Factory bvba (hereinafter The Climate Factory)

Privacy

The Climate Factory respects the privacy of all users of its site and ensures that the personal information you give us is confidential. We act in accordance with the Data Protection Act. We use your information to process orders as quickly and easily as possible. For the rest, we will use this information only with your permission. The Climate Factory will not sell your personal information and will make available to third parties in connection with the execution of the agreement and order.

Use

The Climate Factory uses the collected data to provide its customers the following services:

• If you place an order, we need your name, email address, delivery address and payment information to process your order and keep you informed of its progress.
• To make shopping at The Climate Factory as pleasant as possible, we store with your consent personal information and the details regarding your order and the use of our services. This allows us to personalize the website. In addition to the name and address details provided by you, we also record your IP address.
• We use your email address once for the possible submission of credentials, and to inform you about the development of the site, special offers and promotions. If you no longer wish to set up here, you can unsubscribe by sending an email to [email protected].
• Information about the use of our website and the feedback we receive from our visitors help us to further develop and improve our website.
• If you decide to write a review, you can choose whether you add your name or other personal information. We are curious about the opinions of our visitors, but reserve the right to contribute not to our site requirements not to publish.
• If you respond to a promotion or contest, we ask your name, address and email address. We use this information to perform the action, to disclose the winner (s), and to measure the response to our marketing campaigns.
• When sending e-mail or other messages to us, we may retain those communications. Sometimes we will ask for your personal information relevant to the particular situation. This makes it possible to process your inquiries and respond to your requests. The data is stored on secure servers The Climate Factory or that of a third party. We will not combine this data with other personal data we have.
• If you place an order with The Climate Factory and pay for it your data will be encrypted using a secure SSL connection. You can specify a username and password so that your name and address, telephone number, email address, shipping and payment information will be saved. So you do not have to complete this with every new order.

Third parties

The Climate Factory will not sell your personal information to third parties and will make available to third parties if they are involved in the execution of the agreement and order. Our employees and our third parties are obliged to respect the confidentiality of your information.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer. The Climate Factory uses cookies to recognize you on your next visit. Cookies enable us to collect information about using our services and to improve and adapt to the needs of our visitors. Our cookies provide information regarding personal identification.

Most browsers are initially set to accept cookies, but you can reset your browser to refuse or to indicate all cookies when a cookie is being sent. However, it is possible that some features and services, on our and other websites may not function properly if cookies are disabled in your browser.   

Questions

If you have any questions about the Privacy Statement of The Climate Factory, please contact us. Our customer service will help you if you need information about your data or if you want to change. You can request your personal data via [email protected]. In case our Privacy Policy are needed, you will always find on this page the most recent version of our Privacy Statement. The Climate Factory reserves the right to change this Privacy Statement without notice.

We regularly check whether we act in accordance with this Privacy Statement. If you have any questions please contact us.

This Privacy Statement was last updated on 21-04-2015.